Thanks for your purchase and sorry to hear your trouble.
Please note that we only have BastexWireless and Fenix Select to be our authorized re-seller on eBay.
If you had placed the order from them, please contact them directly for the warranty replacement, because we have no access to process their orders.
Please send a message to their e-mail address firstname.lastname@example.org with your Order ID and issue details, They will assist you further, please do not worry.
Really appreciate for your support and time!