Thanks for your purchase and sorry to hear your trouble.

Please note that we only have BastexWireless and Fenix Select to be our authorized re-seller on eBay.

If you had placed the order from them, please contact them directly for the warranty replacement, because we have no access to process their orders.

Please send a message to their e-mail address with your Order ID and issue details, They will assist you further, please do not worry.

Really appreciate for your support and time!