Thanks for your purchase from ZeroLemon.
If you purchased an item from our third party online sales - Newegg, Stackcommerce, Walmart and Tanga, please note that we can only be able to process the warranty replacement.
If you need to replace the product, please send your inquiry to our customer support e-mail firstname.lastname@example.org for further assist.
Or if you want to get refund, we suggest you can contact the Third Part Customer Support Center for help.
Really appreciate for your support and time.