How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to choose; Where to purchase
The things you need to know before purchase
How to choose the battery case you need
Authorized Purchase Ways (Website/Amazon/Reseller)
New Product Inquiry
Samsung S24 Ultra Battery Case
Samsung S23 Plus/ Samsung Folds
Oneplus 7 pro
Battery damaged/ swollen
Battery swollen - the reasons and solutions
How to use/ Using issues (Battery case/Slim juice/Removal battery)
Visual Defects/ Compatibility
Phone Shut Off
Poor LTE Reception/ Signal
See all 6 articles
How to charge/ Charging issues (Battery case/Slim juice/Removal battery)
External battery has problem to charge/ can’t charge
How to discharge / recharge a ZeroLemon battery case?
How to charge the battery case and the charging time?
Will the case turn off automatically after the phone is fully charged?
Does the LED light turn on/off by itself when the battery case is fully charged?
See all 8 articles
Other related (Battery case/Slim juice/Removal battery)
Why the white label/white sticker on the batttery cannot be taken away/cannot be peeled off?
No Longer Work/ Visual Defects
Peeling Off/Air Bubbles/Cracked/Scratches/Can’t fully cover the screen
Questions for Specific Batteries
QC2.0 / QC3.0 ToughJuice 30000mAh External Battery
Is the rugged casing for powerbank and battery safe from drop?
Can I use it to charge my phone/Bluetooth earphone?
Can I use the micro usb and type-C port simultaneously?
How long it needs to be fully charged?
Why the fast charge couldn't work on my laptop?
Note 4 10000mAh Extended Battery
Battery capacity wrong read
How to fully charge the note 4 10000mAh battery?
Fast charging function
45W Type-C JuiceBox 20100mAh PD Charger
Why the power bank couldn't charge my PC?
Qi Fast Wireless Charger
Why it couldn't charge my phone?
iPhone 7 Plus 5000mAh / 10000mAh Battery Case
Why the battery case stopped charging the phone ?
Note 5 3500mAh/ 8500mAh Battery Case
How does the Note 5 3500mAh/8500mAh battery case work?
Note 5 3500mAh does not support quick charge
User Manual & Installation Video
Installation - Battery Case
iPhone SlimJuicer Installation
Installation - Phone Protector/Case
Product user manual
Buy on Amazon
Bastex Wireless / Fenix Select – Amazon.com(US/CA/UK)
ZeroLemonofficial - Amazon.com(US/UK/EU/CA)
Buy from our resellers
ZeroLemon authorized resellers
Buy on third party sales
Zerolemon other third party sales
Buy on other unnamed reseller
Contact the seller you were buying from once you got an issue
ZeroLemon Website Refund & Replacement Warranty
Only For the Order from Zerolemon Official Website
Only For Order from Zerolemon Official Website