How to use/ Using issues (Battery case/Slim juice/Removal battery)

How to use the battery case?
How to use the battery case Please hold down the power button for 3 seconds to get the battery pack to charge your phone. Less than 3 seconds of holding...
Thu, 2 Nov, 2017 at 6:06 AM
Visual Defects/ Compatibility
Visual Defects Please check the Replacement/ Refund Procedure first, then send an image of the broken part to info@zerolemon.com if possible. Compat...
Fri, 3 Nov, 2017 at 2:56 AM
Phone Shut Off
Hi, This might be an effect from poor contact, please try to rub the metal contact between the battery and the phone with a wiping cloth.  If the pr...
Thu, 2 Nov, 2017 at 5:17 AM
Drain fast
Hi, Every new battery need to be charged for 12 hours for initial use. Please also perform 6 full charge/discharge cycle to ensure battery optimal p...
Thu, 2 Nov, 2017 at 5:53 AM
Echo Issues
Hi, Please try to take the screen protector off to see if the situation improves.  The echo is caused by a sealed chamber formed by the screen prote...
Thu, 2 Nov, 2017 at 5:33 AM
Poor LTE Reception/ Signal
Hi, Please note our battery cases have no effect to the mobile data, but it may possibly affect users in poor LTE reception area.
Thu, 2 Nov, 2017 at 5:45 AM
Battery Swollen
Hi, Battery swelling can occur when your phone is under high temperature for extended amount of time.   Please stop using the battery and contact us...
Thu, 2 Nov, 2017 at 5:19 AM
Battery explode
We are so sorry to hear of your trouble.  Please contact us by e-mail to info@zerolemon.com with your order number. We will make the reimbursement f...
Thu, 2 Nov, 2017 at 6:09 AM