Thanks for your purchase from Zerolemon and sorry to hear your trouble.
Before charging, please make sure there is no any metal accessory between your phone and the wireless charger, like the metal stand or something else.
And, for Apple devices, please do not use the certified Apple wall charger to connect with this QI charger. Because most Apple chargers are not designed for wireless charging and they have no enough power to work with our product.
We suggest you can use a 5V/2A (at least) adapter to connect with this QI charger.
Any other concern you have, just feel free to contact us!