ZeroLemon Support

How to choose; Where to purchase 2

• Before Purchase
• Authorized Purchase Ways (Website/Amazon/Reseller)

iPhone 16 Pro Max Battery Case 1

• Press Release

Battery damaged/ swollen 3

• Battery swollen - the reasons and solutions
• Visual Defects/ Compatibility
• Battery explode

Charging Issues 5

• The phone shuts off when pressing the battery button for charging
• Can't charge the phone up/ the phone dies fast
• Will the case turn off automatically after the phone is fully charged?
• Fast charging to the device
• Moisture detect in the phone

Recharging Issues 4

• Has problem to be charged/ can’t recharge it
• How to discharge / recharge a ZeroLemon battery case?
• How to charge the battery case and the charging time?
• Wireless charging/ QI charger

Other Related 4

• Why the white label/white sticker on the batttery cannot be taken away/cannot be peeled off?
• Waterproof?
• Echo Issues
• Poor LTE Reception/ Signal

ToughJuice 30000mAh External Battery 5

• Is the rugged casing for powerbank and battery safe from drop?
• Can I use it to charge my phone/Bluetooth earphone?
• Can I use the micro usb and type-C port simultaneously?
• How long it needs to be fully charged?
• Why the fast charge couldn't work on my laptop?

Qi Fast Wireless Charger 1

• Why it couldn't charge my phone?

Installation - Battery Case 4

• LG phone
• Apple
• Samsung
• iPhone SlimJuicer Installation

Installation - Phone Protector/Case 1

• Apple

User Manual 1

• Product user manual

Buy on Amazon 2

• Bastex Wireless / Fenix Select – Amazon.com(US/CA/UK)
• ZeroLemonofficial - Amazon.com(US/UK/EU/CA)

Buy from our resellers 1

• ZeroLemon authorized resellers

Buy on third party sales 1

• Zerolemon other third party sales

Buy on other unnamed reseller 1

• Contact the seller you were buying from once you got an issue

Only For the Order from Zerolemon Official Website 1

• Only For Order from Zerolemon Official Website